Expert Community Care Management 

Member Rights and Responsibilities

As a member, you have the right:

• to be treated with dignity and respect by staff.
• to retain all civil rights that have not been specifically curtailed by an order of the court.
• to make complaints and offer suggestions to the director and have your suggestions and complaints heard and decided upon promptly.
• to be helped by any advocate of your choice in asserting your rights.
• to hire an attorney to assist you with your rights.
• to practice the religion of your choice or to abstain from religious practices.
• to handle your personal affairs, including making contracts, holding a driver’s license or professional license, marrying or obtaining a divorce, and writing a will.
• to participate in development of a goal plan and to review it regularly with your care manager. This plan will be written in terms you can understand.
• to receive treatment in the least restrictive setting necessary to accomplish treatment goals.
• to decline participation or disenroll from ECCM.
• not to be subjected to any harsh or unusual treatment.
• to be informed of the nature of the material to be released when requested to sign a release of information.
• to expect confidentiality, with the following exceptions:
  • In the case of medical or psychiatric emergencies.
  • In case of suspected child abuse.
  • In case of threats of harm to others.
  • During involuntary commitment proceedings.
  • With other mental health or medical providers involved in your care and treatment.
• to refuse medication and/or try alternative treatments based upon your religious beliefs and practices. You have the right to request a change in medication from your doctor.

These rights align with the United Nations Universal Declaration of Human Rights.

https://www.un.org/sites/un2.un.org/files/2021/03/udhr.pdf

As a member, you are also responsible for:

• supplying information, to the extent possible, for provision of care.
• understanding your plan and participating in developing mutually agreed goals and outcomes, to the degree possible.
• following the plan and instructions for care agreed to with your team. This includes consideration of the possible consequences of failure to comply with your plan.
• notifying your care manager if you cannot follow the plan offered by the organization.  
• reviewing member materials carefully and reporting any questions or concerns.
• being respectful and acting in ways that keep people safe.
• notifying the organization or your care provider if you choose to disenroll from a program.  

 Grievance Policy